General terms and conditions

General provisions

1.1. Please read the terms and conditions described below in detail (hereinafter referred to as the "General Terms and Conditions"), as they are intended to regulate the relations between"SG Gold" Ltd, UIC 208277019. (hereinafter referred to as the "Supplier") and the Customers of the e-shop www.hobbygifts.shop.

1.2. These General Terms and Conditions describe all the rules for using the Boris George web platform. After clicking on the button "I agree to the BORIS GEORGE HOBBY JEWELRY General Terms and Conditions ", the Customers agree and undertake to comply with these General Terms and Conditions. If they disagree with them, the Customers cannot use theBORIS GEORGE HOBBY JEWELRY platform .

1.3. The Boris George web platform, available at the following e-mail address: boris.george.jewelry@gmail.com, provides information about goods offered by the Supplier, as well as the possibility of online ordering and payment for goods, the possibility of regularly sending up-to-date information about new and attractive products and planned events.

Definitions

2.1. When interpreting and applying these General Terms and Conditions, the terms and expressions used have the following meanings:

Supplier of goods and/or Supplier is "SG Gold" Ltd, UIC 208277019, registered office and management address: Bulgaria, Geo Milev, Edison 1 str., internet address: www.hobbygifts.shop

Order of goods – conclusion of a distance sales contract through this platform with the subject of the contract being a movable item (goods/product) – an item made of precious metals and/or one with precious stones (jewelry, etc.);

Customer – an individual or legal entity placing an order through the platform.

Personal data – personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and under the Personal Data Protection Act: any information relating to a natural person who is identified or can be identified, directly or indirectly, by reference to an identification number or to one or more specific factors.

Processing of personal data – any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Customer Registration

3.1. The functionalities of the platform allow placing an order without registration and without creating a user profile.

Conclusion of contract, storage, technical steps

4.1. When a choice is made to order a certain product offered through the platform, a distance contract shall be concluded between the Customer and the Supplier with the subject matter – the product selected by the Customer. The contract shall be concluded in Bulgarian and shall be stored in the Supplier's database, with the Customer having permanent access to the text of these General Terms and Conditions on the platform's website. The Customer has the right to correct the entered data until the order is finalized. 4.2. The contract shall be concluded according to the following procedure: 4.2.1. Execution by the Customer of an order for the selected product in accordance with Section VIII. below. Within the framework of this process, the Customer shall expressly accept these General Terms and Conditions; 4.2.2. Receipt by the Customer of a notification of a placed and accepted order, representing confirmation of a concluded contract, the latter being sent to the email specified by the Customer when placing the order, after a telephone conversation between the Supplier (or its representative) and the Customer (or its representative - applicable to Customers who are legal entities), within which confirmation of the data provided by the Customer when placing an order is required.

Supplier's Obligations

5.1. The Supplier shall make every effort to maintain this web platform. 5.2. The Supplier shall provide true, complete and reliable information regarding the goods offered. 5.3. The Supplier shall comply with the measures provided for in the legislation and in these General Terms and Conditions for the protection of the personal data of the Customers. 5.4. The Supplier shall deliver the goods - the subject of an order placed by a Customer, in accordance with the requirements of the applicable legislation and the provisions of these General Terms and Conditions. 5.5. The Supplier shall not have the right to place requirements on the authorized bank card holder regarding the minimum purchase amount of goods as a condition for payment with the bank card.

Customer Obligations

6.1. In the process of placing an order through the platform, the Customer agrees and undertakes to comply with the applicable requirements of Bulgarian legislation, these General Terms and Conditions, the rules of ethics and morality. 6.2. When using the platform, the Customer undertakes not to violate other people's property or non-property rights, including intellectual property rights. 6.3. Except in cases where it is expressly agreed, the Customer may not reproduce, modify, delete, publish, distribute and otherwise disclose the information resources, materials, photos, logos and others published on the electronic site of the web platform. 6.4. When the Customer exercises the right to withdraw (subject to the provisions of Section IX of these General Terms and Conditions) from the contract for ordering goods, the Customer shall return the ordered goods in compliance with these General Terms and Conditions. 6.5. The Customer must inspect the goods as soon as possible after delivery and handover and, if they do not meet the requirements, immediately notify the Supplier in accordance with the provisions of these General Terms and Conditions. In the absence of notification under this article, the goods are deemed to have been approved by the Customer and meet the requirements at the time of delivery.

Providing additional information from external sources

7.1. The platform may contain links to external websites. These links are provided to help Customers find certain additional information more easily and quickly. 7.2. The Provider is not responsible for the accuracy and up-to-dateness of the information contained in external websites, as well as for any type of change to the information on these websites, undertaken by its operator or due to technical or other reasons. 7.3. The Provider is not responsible for any damages suffered as a result of actions taken by Customers based on the use of information published on external websites.

Ordering goods

8.1. The order of goods is carried out according to the following procedure: 8.1.1. Selection of a specific product by specifying the type and quantity, which are automatically added to the Customer's user Basket; 8.1.2. Entry of Customer data, namely: two names, address, telephone number, email address; 8.1.3. Selection of a delivery method according to the options provided on the web platform and indication of a full delivery address; 8.1.4. Selection of a payment method and time according to the options provided on the web platform; 8.1.5. Acceptance of the General Terms and Conditions of the platform; 8.1.6. Review and finalization of the order. The Customer has the right to correct errors when entering information in the order process until the moment of sending the statement for concluding the contract to the Supplier (pressing the button to finalize the order). 8.1.8. The contract for the sale of the goods is considered concluded and enters into force after the Customer receives confirmation from the Supplier, sent by email/sms/call, of an accepted order. 8.2. Terms and method of delivery of the products: 8.2.1. After selecting the desired product, the Customer can find the terms and methods of delivery of the product in his user basket. 8.2.2. The Customer confirms the method of delivery according to the methods provided in the platform to the address specified by the Customer and within a delivery period of up to 10 days from the date of confirmation of the order. 8.2.3. Before paying for the value of the product and its delivery, the Customer must confirm that he is familiar with the delivery terms described in these General Terms and Conditions, for which purpose the price of the goods, delivery price and total price payable are displayed on the screen. 8.3. Terms and method of payment for products: 8.3.1. The customer is obliged to pay for the selected goods within the order process and in the ways provided for in this platform: cash on delivery or by card payment (via cards issued by BORICA, Visa and MasterCard ). In the process of paying by card, the Customer should enter the data of the respective bank card (card type, number, validity period, CVV2/СВС2 code and authentication password), in this regard, it should be borne in mind that the Provider has implemented EMV 3D Secure (for cards issued as 3D secure and when there is a need for this, the payment module will automatically transfer the Customer to the additional identification system of the card issuing bank). 8.3.2. Payment is made before finalizing the order process. 8.3.3. The prices of the goods specified on the site are indicated in EURO, refer to a unit of goods and are final prices (including VAT). The Provider reserves the right to change prices without prior notification to the Customers. 8.4. The Supplier is responsible for the safety and quality of the goods offered, for any type of complete, partial or poor (poor quality) performance, as well as for any culpable failure to fulfill its obligations provided for in these General Terms and Conditions or by law. 8.5. In the event of non-compliance of the delivered goods with the ordered goods, the Customer, having the status of a "consumer" within the meaning of the ZPA, has the right to file a complaint by requesting the Supplier to bring the goods into compliance with the sales contract under the following conditions: 8.5.1. The Customer has the right to indicate the preferred method of satisfying the complaint, taking into account the possibilities provided for in the ZPA. 8.5.2. The right under this item 8.5. is exercised by the Customer within 2 (two) weeks from the delivery of the goods, but no later than 1 (one) month from the establishment of the non-conformity with the concluded contract – orally at a site where the Supplier carries out activities, by sending a written notification to the official correspondence address of the Supplier or by means of a notification sent to the Supplier’s correspondence email. Regardless of the chosen method of filing the complaint, the Customer must attach or present the documents on which his claim is based. 8.5.3. The Supplier shall bring the goods into conformity within one month from the filing of the complaint by the Customer. 8.5.4. The Customer shall not owe any expenses to the Supplier for the bringing into conformity. 8.5.5. For all conditions not regulated by this item 8.5., the provisions for exercising the right of complaint under the Public Procurement Act shall apply. 8.5.6. In addition to the provisions of this clause 8.5. The Supplier grants to the Customer rights arising from a commercial guarantee, as follows: 8.5.6.1. The product is provided, accompanied by special packaging for transportation and storage, as well as a Certificate of Identity and Quality, which certifies its quality and origin and provided in original serves as a warranty card for the product. 8.5.6.2. The starting point of the warranty is from the moment of receipt of the product, and the warranty has a validity period of 12 months. 8.5.6.4. The rights under the commercial guarantee cannot be exercised in the event of: damage caused by poor transport, storage or improper operation; attempted repair by the Customer and/or another unauthorized person; when using poor-quality and non-original consumables. 8.6. In the event of non-conformity of the ordered goods The Customer, who has the status of a “consumer” within the meaning of the Consumer Protection Act, has the right to make a claim for defects and/or non-conformity of the ordered goods, with the following rules applicable: 8.6.1. The right under this item 8.6. is exercised immediately after the non-conformity and/or defect is established - by sending a written notification to the official correspondence address of the Supplier or by means of a notification sent to the Supplier's correspondence email. Regardless of the chosen method of filing the complaint, the Customer must attach the documents on which his claim is based. 8.6.2. In the event that the claim is justified, the Supplier shall bring the goods into conformity within one month of the filing of the claim by the Customer. 8.6.3. The Customer shall not owe the Supplier any costs for bringing the goods into conformity. 8.6.4. For all conditions not regulated by this item 8.6., the provisions of the Bulgarian commercial legislation shall apply. 8.7. Each good ordered through the platform shall be delivered accompanied by a Certificate of Identity and Quality issued by the Supplier. By accepting these General Terms and Conditions, the Customer is deemed to be informed of the significance of this Certificate, which should accompany the goods at all times upon delivery, including, but not limited to, exercising the right of complaint, the right under a commercial guarantee, the right to withdraw from a concluded contract, etc.is exercised immediately after the non-conformity and/or defect is established - by sending a written notification to the official correspondence address of the Supplier or by means of a notification sent to the Supplier's correspondence email. Regardless of the chosen method of filing the complaint, the Customer must attach the documents on which his claim is based. 8.6.2. In the event that the claim is justified, the Supplier shall bring the goods into conformity within one month of the filing of the claim by the Customer. 8.6.3. The Customer shall not owe the Supplier any costs for bringing the goods into conformity. 8.6.4. For all conditions not regulated by this item 8.6., the provisions of the Bulgarian commercial legislation shall apply. 8.7. Each good ordered through the platform shall be delivered accompanied by a Certificate of Identity and Quality issued by the Supplier. By accepting these General Terms and Conditions, the Customer is deemed to be informed of the significance of this Certificate, which should accompany the goods at all times upon delivery, including, but not limited to, exercising the right of complaint, the right under a commercial guarantee, the right to withdraw from a concluded contract, etc.is exercised immediately after the non-conformity and/or defect is established - by sending a written notification to the official correspondence address of the Supplier or by means of a notification sent to the Supplier's correspondence email. Regardless of the chosen method of filing the complaint, the Customer must attach the documents on which his claim is based. 8.6.2. In the event that the claim is justified, the Supplier shall bring the goods into conformity within one month of the filing of the claim by the Customer. 8.6.3. The Customer shall not owe the Supplier any costs for bringing the goods into conformity. 8.6.4. For all conditions not regulated by this item 8.6., the provisions of the Bulgarian commercial legislation shall apply. 8.7. Each good ordered through the platform shall be delivered accompanied by a Certificate of Identity and Quality issued by the Supplier. By accepting these General Terms and Conditions, the Customer is deemed to be informed of the significance of this Certificate, which should accompany the goods at all times upon delivery, including, but not limited to, exercising the right of complaint, the right under a commercial guarantee, the right to withdraw from a concluded contract, etc.

Right to withdraw from a contract concluded remotely via the Web Platform

9.1. This Section IX applies when exercising the right to withdraw from a contract concluded through the platform (distance contract within the meaning of Chapter IV, Section I of the Consumer Protection Act), under which the Customer is a natural person having the status of “consumer” within the meaning of the Consumer Protection Act. When exercising the right to withdraw, the Customer does not indicate a reason for the withdrawal, does not owe compensation or penalties to the Supplier. 9.2. The right to withdraw from an ordered product is exercised in accordance with Bulgarian law, as well as in compliance with the provisions of this Section IX. 9.3. In the event that the Customer withdraws from the contract for ordering a product, he exercises the right to withdraw by sending the message to the Supplier. Sending the message via email: boris.george.jewelry@gmail.com The right of withdrawal may be exercised by sending a written notification to the official correspondence address of the Supplier. After receiving the notification of exercising the right of withdrawal, the Supplier shall send the Customer an email confirmation of the received notification. 9.4. The right of withdrawal may be exercised within 14 days from the date of acceptance of the goods by the Customer or a third party other than the carrier and indicated by the Customer, or: 9.4.1. in the case of a simultaneous order of several goods that are delivered separately - from the date on which the Customer or a third party other than the carrier and indicated by the Customer accepts the last good; 9.4.2. in the case of delivery of goods consisting of multiple lots or parts - from the date on which the Customer or a third party other than the carrier and indicated by the Customer accepts the last lot or part; 9.4.3. in the case of contracts for regular delivery of goods, which is carried out over a certain period of time - from the date on which the Customer or a third party, other than the carrier and indicated by the Customer, accepts the first goods. 9.5. In the event that the Customer exercises the right to withdraw from a contract for the purchase of goods and within 14 days from notifying the Supplier of the withdrawal, the Customer is obliged to return the latter to the Supplier in the form and with the packaging in which the goods were initially delivered, accompanied by the provided Certificate of Identity and Quality. The Customer is obliged to take due care to store the goods and use packaging that preserves their consumer value. The Customer is liable to the Supplier for any damage that has occurred to the latter as a result of failure to fulfill this obligation. 9.6. The Customer pays the direct costs of returning the goods, namely the costs of return delivery and insurance of the shipment. The usual way to return the goods is through "DHL EXPRESS BULGARIA" EOOD or another postal operator chosen by the Customer to the address: Bulgaria, bul. Cherni Vrah 100, Mall Paradise, fl.+1, Store EPL Diamond. The delivery is made after insurance of the goods - subject of delivery, which is at the expense of the Customer. 9.7. In the event that the returned goods are of non-reduced value, as well as if they are accompanied by the provided Certificate of Identity and Quality, the Supplier is obliged to return the price paid by the Customer, including the initial delivery costs. When this is possible, the Supplier pays the paid price according to the payment method originally chosen by the Customer. The price is refunded by the Supplier by bank transfer, by ordering a reverse operation on the card with which the payment was made, for which it is assumed that the Customer expresses his/her desire and consent if he/she has filled in bank account information in the statement for exercising the right of withdrawal. Payment is made within 14 days of receipt by the Supplier of the notification of the exercised right of withdrawal, but not earlier than receipt of the returned product, or presentation of proof that the Customer has sent the goods back (depending on which of the two occurred earlier).

Intellectual property

10.1. All components of the content of the Platform, including text, drawings, graphics, sketches, photographs, design, video, software programs, etc., are subject to copyright within the meaning of the Copyright and Related Rights Act and are owned by the Provider and/or its partners, Customers, who provided the relevant materials for publication.

Personal data protection

11.1. The processing of personal data provided by Customers when placing orders is carried out in accordance with the Provider's Privacy Policy (available here ). 11.2. In case the Customer has voluntarily subscribed to the newsletter or other form of marketing activity (sending notifications about organized events, etc.), the Provider has the right to send him a newsletter or the relevant notification to the provided email address. The Customer may at any time opt out of receiving the relevant notifications by clicking on the unsubscribe link from the newsletter/receive the relevant notification in the received email. 11.3. This web platform uses "cookies" technology. More information is available in the Cookie Policy (available here ). 11.4. The Provider has implemented EMV 3D Secure , and the Provider does not have access to card data, as well as to the authentication data when paying with a credit or debit card, and does not register and/or store them in any way. The data is transmitted via a secure channel (using the HTTPS protocol), and access to them is available to the Customer's card issuing bank, the payment institution and the Banking Organization for Card Payments in Bulgaria - Borika. They guarantee the security of the Customer's data.

Changes to the General Terms and Conditions

12.1. The Supplier may periodically make changes to the General Terms and Conditions. The Supplier undertakes to notify the Customers of the changes within 7 days of their implementation by publishing a message in a prominent and publicly accessible place on the Website of the Web Platform, as well as by individual email, and by accepting these General Terms and Conditions, the Customers declare that they accept the specified method of disclosure as duly performed. 12.2. The changes to the General Terms and Conditions also bind Customers whose orders were placed before the change occurred. They have a 1-month period in which to make an explicit statement that they do not agree with the changes to the General Terms and Conditions. In the event that the Customer does not make an explicit statement of disagreement with the changes within the period under the first sentence, it is assumed that he accepts the changes and agrees with them.

Platform Changes and Maintenance

13.1. By accepting these General Terms and Conditions, the Customer agrees that the Provider has the right at any time to change the form and content of this web platform, as well as to temporarily suspend its operation in order to renew the content or improve the functionality of the platform, as well as for other reasons of a technical nature - after prior notification to the Customers, made by means of a message published on the platform's home page.

Termination

14.1. These General Terms and Conditions and the contract between the Customer and the Supplier shall be terminated in the following cases: 14.1.1. Upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract; 14.1.2. By mutual agreement of the parties in writing; 14.1.3. In the event of objective impossibility of any of the parties to the contract to fulfill its obligations;

Responsibilities

15.1. The Provider is not liable in the event of force majeure, random events, Internet problems, technical or other objective reasons, including orders of the competent state authorities, which prevent the performance of its obligations under these General Terms and Conditions. The Provider is not liable for the time during which the platform was not accessible due to force majeure (force majeure). Force majeure is considered to be fire, flood, extraordinary circumstances, war, blockade, earthquake and any other manifestations, actions and/or events, the prevention, occurrence, cessation, management and thwarting of which is beyond the control of the Provider. Actions or acts of competent state authorities limiting the powers or functions of the Provider are also considered to be force majeure. 15.2. The Provider is not liable for damages caused by the Customer to third parties. 15.3. The Supplier shall not be liable in the event of the conclusion of a purchase and sale contract, provision of access to information, loss or change of data resulting from the false identification of a third party who presents himself as a Customer, if it can be judged from the circumstances that this person is the relevant Customer. 15.4. The Customer shall be liable for the reduced value of the goods caused by their testing other than what is necessary to establish their nature, characteristics and proper functioning.

Jurisdiction

16.1. The General Terms and Conditions are subject to and must be interpreted in accordance with the legislation of the Republic of Bulgaria. The possible invalidity of any of the provisions of these General Terms and Conditions shall not result in the invalidity of the entire contract. 16.2. All disputes relating to or related to this web platform, including disputes relating to or relating to interpretation, invalidity, performance or termination, including disputes for filling gaps in contracts concluded through this web platform or adapting them to newly emerged circumstances, if they have arisen between the Provider and Customers using the platform for the purposes of their commercial activities, will be resolved through good faith negotiations and mediation. If an agreement is not reached within 30 days of receiving the notification of the occurrence of a dispute, each party has the right to refer the dispute for resolution before the Arbitration Court at the Bulgarian Chamber of Commerce and Industry under the rules of the latter. 16.3. In the event that the disputes referred to in item 16.2. above arise between the Provider and Customers of the platform, having the status of "consumer" within the meaning of the Consumer Protection Act, they will be resolved by the competent Bulgarian court. 16.4. At the initiative of the Supplier or a Customer, having the status of "consumer" within the meaning of the Consumer Protection Act, any dispute arising between them regarding the mediation contract concluded between them may be referred to the conciliation commissions of the Consumer Protection Commission with an address in Sofia, 4 A Slaveykov Square, floors 3, 4 and 6, contact telephone number: 02/933 0565, fax 02/9884218 and internet address: https://kzp.bg/ or by using the publicly accessible platform for online dispute resolution, available at the following internet address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=BG 16.5. Control bodies monitoring compliance with these General Terms and Conditions are:

Personal Data Protection Commission with address in Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd., contact phone: 02/91-53-518, e-mail: kzld@cpdp.bg , Website: cpdp.bg

Consumer Protection Commission with address in Sofia, 4A Slaveykov Square, floors 3, 4 and 6, contact phone: 0700 111 22, e-mail: info@kzp.bg , Website: www.kzp.bg